Your personal Information Is Private and Privileged
The protection of every customer’s personal information is of utmost importance to Carlo. To all our users, there is an option to browse through our website without having to provide any personal information. But when it comes to doing business with us, we may require some of your personal information such as your name, home address, vehicle make/model and plate number, phone number, email address, etc. We shall never sell, trade, rent or give away any individual’s personally identifiable information that has been entered on our website at any point to any third party.
Such personal information is collected by us to help us process orders, help us personalize our website according to your preferences, or to be able to send you information regarding our latest products or other information. If you wish to not receive further material from Carlo, simply unsubscribe from the email you received or you can also write to us denying your wish to receive any further communication.
All credit/debit card details or other personally identifiable information shall NOT be sold, stored, rented, shared or leased to any third parties.
During the instance of making a purchase using your credit/debit card on Carlo-tyres.ae, you are redirected to credible and reputable third party financial institutions for the processing of your credit card transactions. It is assured that we do not store any of your credit/debit card details. The personal and transaction information of our customers may be shared with reputable third party fraud detection firms for fraud identification as well as for protection purposes. Every such firm associated with us have agreed to not use any of this information for other purposes.
Whenever credit card information and other personal information are transmitted by you through our website, the letters and numbers are duly scrambled using highly advanced encryption technology, making it near to impossible to be intercepted or stolen. In addition to this, to ensure the security of your personal information, we do not allow you to store your credit card number from session to session. The very best SSL and/or payment processing solution has been chosen by Carlo to help protect the Customers’ credit card and other confidential information, and also ensures that all the online transactions are protected in the best way possible.
Like most websites, Carlo also uses a feature of your browser to set a ‘cookie’ on your computer. It is not possible to extract your name or any personal information based solely on the cookies. Unless your name or other identifying information is specifically revealed, it would not be possible to know who you are. The only information availed through the cookie is what functions you perform when you are on the site, so that we can keep track of your transaction. A cookie also helps Carlo improve their functions by helping them note particular traffic patterns on the website.
Sometimes, we provide aggregate non personal information about our users to several third parties such as manufacturers or business partners. For instance, we may share with a tire manufacturer information regarding other products purchased by our users. This information shall not identify any user personally.
In addition to this, Carlo on occasion, uses third party advertising technology to serve ads, to advertise on sites that you visit. As a part of this relationship, it is not required by Carlo to share any personally identifiable information about the users to any third party. These technologies make use of your visits to our website and the sites on which we advertise, (excluding your name, address or any other personally identifiable information), in order to serve our ads to you.
During the course of serving our advertisements to you, there may be a unique third-party cookie placed or recognized on your browser. In addition to this, there may also be the use of web beacons to help manage our online advertising. These web beacons are those that enable our ad servers to recognize a browser’s cookie when a browser visits the site and to learn the banner ads that bring users to our site. It has been confirmed with our third party supplier that the information that we collect and share via this technology shall not be personally identifiable.
Multiple third-party analytics technology is also used by Carlo in order to inprove the usefulness of the site. This analytics technology measures and analyzes the non-identifying, aggregate usage and volume statistical information from our site visitors in order to manage the site. This information is used by Carlo to also improve the quality of our service and the website performance by providing you with more relevant content during your visits. The analytics technology gathers information that is not limited to, but may include the following;
- The activity of the site user’s browser while the user is viewing the site
- - The site path of the users/visitors
- General information of the user/visitor’s internet service provider and host
- The duration of time that a visitor spends on the site.
It is to be noted that the information recorded here are not personal information, but general information the user/visitor’s usage of the site. Every step that we take is to make your interaction with our site easy, meaningful and relevant.
Use of Social Media Plugins
The Social media ‘Plugins’ provided by some of the most popular and credible social media networks like Facebook, Twitter, Instagram, Linkedin, Google+, etc. may be used on our website. All these plugins shall be identifiable by their respective logos on our website.
Each time you visit any page or a website containing a social media plugin, your browser automatically establishes a direct connection to Facebook, and/or Twitter servers. Facebook and Twitter transfers the plugin content directly to you browsers that in turn embed the latter into the website, enabling both Twitter and Facebook to receive information about you having accessed the respective page on the platform. For this very purpose, the internet address (your IP address included) of the visited site is transferred to the USA-based server of Facebook and/or Twitter server, where the data is stored. This shall occur even if you do not have a Facebook/Twitter account, or are not logged into Facebook/Twitter at the time.
When you are logged into Facebook, your visit can be assigned into your Facebook account. In the instance when you interact with the plugins, for example, by entering a comment or clicking ‘Like’, your browser transmits the corresponding information directly to Facebook and stores it there. This information can also be published on your Facebook page and be shown to your Facebook friends.
For any information regarding the purpose and scope of the data collected by these social media suppliers and how they are processed, you are requested to please review the privacy policies given on their websites. In order to authenticate your identity and avail the option to share certain personal information like your name, email address with us to pre-populate our sign-up form, you may also log in to your account on our website using sign-in services such as Facebook, Linkedin, etc.
In addition to email and phone, we also make use of a chat feature in order to be able to assist you with any general enquiries that you may have. In case our chat feature is offline, we shall collect your name and email address so that we shall be able to respond to your queries. We may also require you to provide us with details such as your name and email address in order to make it possible for us to attend to your queries in the best way possible.
This policy was last updated on 10th July, 2018, and is subject to change at the sole discretion of Carlo. When there is any modification made, the changes shall be updated on the website. Therefore, all Customers are encouraged to visit these sections frequently, in order to stay updated regarding the changes made. Modifications shall be effective starting the day it is posted on the website.
In case you have any comments, suggestions or queries regarding anything, please do let us know.